Everything you need to know

After placing your order, you will see a confirmation page instructing you to wait for an email with the next steps. This email contains all instructions, links, and forms needed to complete your prescription or non-prescription setup.

Yes, prescription lenses are available for all HeliosX models. During checkout, you'll receive an email with instructions on how to provide your prescription details. We work with licensed optometrists to ensure accurate prescription integration.

After placing your order, you'll receive an email with a link to submit your prescription details. You can also contact our support team directly with your prescription information. We require your most recent eye exam results.

If your prescription changes after receiving your loupes, we can help you update your lenses. Contact our support team to discuss options for prescription updates or lens replacement.

Prescription orders typically take an additional 5-7 business days to process compared to standard orders, as we need to verify your prescription and integrate it into your loupes.

HeliosX offers various magnification levels across our product line: Galileo and Newton (2.5x, 3.0x, 3.5x), Apollo (3.0x, 4.0x, 5.0x, 6.0x), and Kepler (4.0x, 5.0x, 6.0x). Each model is designed for specific surgical and dental applications.

We offer multiple frame styles and colors to suit your preferences. Frame options vary by product model and include various colors and designs. You can view all available frames on each product page.

HeliosX loupes are designed to be lightweight for extended use. Galileo weighs approximately 35-37g depending on magnification. Newton, Apollo, and Kepler have similar lightweight designs optimized for comfort during long procedures.

Working distance varies by magnification and model. Our loupes are designed for optimal working distances typical in surgical and dental procedures. Specific measurements are available in each product's technical specifications.

Yes, all HeliosX loupes feature multi-layer coated premium lenses with high color fidelity and light transmittance greater than 98%. This ensures optimal clarity and color accuracy for precise work.

HeliosX loupes feature an extra-wide field of view, providing excellent peripheral vision while maintaining optical clarity. The exact field of view varies by magnification level and model.

Yes, all HeliosX loupes are compatible with fixed light sources and power supplies. They can be used with various surgical headlights and light systems commonly used in operating rooms and dental clinics.

All HeliosX surgical loupes come with a comprehensive warranty covering manufacturing defects and optical performance. Please contact our support team for specific warranty details based on your product model.

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return your loupes within 30 days of delivery for a full refund. The product must be in original condition with all packaging and accessories.

We currently ship to the United States and Canada. International shipping options may be available upon request. Please contact our support team for more information.

Shipping costs vary based on your location and selected shipping method. Standard shipping within the US typically takes 3-5 business days. Express shipping options are available at checkout.

We accept all major credit cards and offer flexible payment options. For medical professionals, we may offer payment plans - please contact us to discuss options.

You can update your shipping address before your order ships by contacting our support team. Once an order has shipped, address changes may not be possible.

HeliosX is based in the United States, founded by a plastic surgery resident who recognized the need for high-quality, affordable surgical loupes in the medical community.

HeliosX was born in the operating room, built to defy industry greed. We saw that premium surgical loupes were priced out of reach for many medical professionals, and we set out to make surgical precision accessible to all without compromising on quality.

Our mission is to provide premium surgical optics at fair prices. We believe that high-quality medical equipment should be accessible to all healthcare professionals, regardless of their career stage. We're committed to transparency, quality, and supporting the medical community.

Currently, we offer four main product lines: Galileo, Newton, Apollo, and Kepler surgical loupes. Each is designed for specific applications and preferences. We're continuously working on expanding our product range based on community feedback.

You can reach our support team via email or through the contact form on our website. We typically respond within 24-48 hours. For urgent matters, please indicate this in your message.

Yes, we provide comprehensive technical support for all our products. Our team can help with fitting adjustments, maintenance questions, and troubleshooting. We're committed to ensuring you get the most out of your HeliosX loupes.

We offer virtual fitting consultations to help you select the right magnification, frame, and configuration for your needs. Contact our support team to schedule a consultation.

If your loupes need repair, contact our support team. We'll assess the issue and provide repair options. Many repairs can be completed quickly, and we offer replacement options when necessary.

We provide guides and resources to help you choose the right loupes and maintain them properly. Check our website for detailed product specifications, fitting guides, and care instructions.